Privacy PolicyGolden Apple Gardening LtdEffective Date: [11/09/2025 ]Golden Apple Gardening Ltd ("we," "our," "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you engage with our gardening services, website, or communications.1. Information We CollectWe may collect and process the following personal information:
Contact Information: Name, address, phone number, and email address.
Service Information: Details about your garden, property, or service requirements.
Payment Information: Bank details, invoices, or other financial information when processing payments.
Communication Records: Emails, text messages, and call logs related to service arrangements or customer support.
Website Data (if applicable): IP address, browser type, and cookies when you visit our website.
2. How We Use Your InformationWe use personal information to:
Provide and manage gardening services.
Communicate with you about appointments, updates, and invoices.
Process payments and maintain accurate financial records.
Improve our services and customer experience.
Meet legal, tax, or regulatory obligations.
3. Lawful Basis for ProcessingWe process your personal information under the following lawful bases (in line with UK GDPR):
Contract: To deliver the services you request.
Legal Obligation: To comply with tax, accounting, and record-keeping requirements.
Legitimate Interests: To operate and improve our business.
Consent: Where you have specifically agreed (e.g., for marketing communications).
4. Sharing Your InformationWe will never sell your information. We may share it with:
Professional service providers (accountants, IT support, payment processors).
Legal or regulatory authorities when required by law.
5. Data RetentionWe keep your personal information only as long as necessary:
Service and contact records: up to 6 years (for tax/accounting obligations).
Marketing data: until you withdraw consent.
6. Your Data RightsUnder UK GDPR, you have the right to:
Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data (where legally permitted).
Object to processing based on legitimate interests.
Withdraw consent at any time (for marketing communications).
To exercise your rights, contact us at: goldenapplegardening@gmail.com 07791 4811747. Data Security We take appropriate measures to protect your information from loss, misuse, or unauthorised access, including secure storage of digital and paper records.8. Cookies (if you have a website)Our website may use cookies to improve user experience and analyse traffic. You can disable cookies through your browser settings.9. Changes to This Policy.We may update this Privacy Policy from time to time. Any changes will be posted on our website and, where appropriate, notified directly to you.10. Contact UsIf you have any questions about this Privacy Policy or how we handle your data, please contact:Golden Apple Gardening Ltd goldenapplegardening@gmail.com 07791 481174 If you are unhappy with how we use your data, you can also complain to the UK Information Commissioner’s Office (ICO): www.ico.org.uk.